Dragi clienți, momentan punctele bonus nu se pot folosi până la rectificarea unor erori/ Dear customers, for the moment the bonus points cannot be used because of an error.

Terms and conditions

1. Field of Application

The present document regulates the terms and conditions applicable to the use of this web page and to the ordering of goods by means of this web page.

By making use of this web page or by placing an order you agree to these terms and conditions and hold yourself liable for the obligations resulting for you from these terms and conditions. We reserve the right to make modifications to these terms and conditions by simply posting these to the web page, without prior notification of its users or customers; therefore, please read the terms and conditions regularly. The applicable terms and conditions will be the current ones at the time of the use of the web page, so the terms and conditions applicable at the time of entering into the contract, respectively.

 

2. Our Contact Details

The sale of footwear through the official web page www.tikkishoes.com is carried out under the brand Tikki Shoes, registered at OSIM under license number 120398/2012, in Romania as well as internationally, by S.C. MINI MONDO S.R.L., with its headquarters on Str. Ion Monoran Nr.8, Timișoara, Timiș County, Romania, enregistered at the Registry of Commerce under number J35/4354/2007, VAT number 22810326, email: info@tikki.ro, telephone numbers +40-736-618 108, and with a workshop in Timișoara, Stan Vidrighin Avenue No. 14A, 1st Floor, in the building of "Încălțămintea S.A.".

 

3. Placing an Order and Entering into Contract

Please follow these steps to place an order on this web page:
1. Authenticate by submitting your email address and your personal password. If you are a new user and do not yet have an account on this web page, please first register by filling in the required fields in the form.
2. Add products to your shopping cart after selecting the size by following the size guide available on the web page. You can now place the order or continue shopping.
3. Select a shipping method.
4. Select a payment method.
5. Agree to these terms and conditions. By not agreeing to these terms and conditions you refuse to enter into a purchase agreement with us, and as a result your order cannot be fulfilled.
6. Confirm/finalise the order.
By placing an order you state that all information and data you submit to us is accurate and correct, and you agree to us contacting you by means of this information should the need arise.
You must be 18 years or older to place an order in our online store.

After placing an order you will receive an email from us, email which confirms the order receipt on our end and which contains the order details. This email does not state the acceptance of your order, merely its receipt by us.

All orders depend on the availability of goods; therefore, if the products are no longer in stock, or if the remaining products are faulty and cannot be shipped, or if for reasons that are not under our control (i.e., supply chain difficulties, etc.) we are unable to ship the ordered goods, we will inform you about replacement products of equal value that you can order. If you choose not to receive replacement products, we reserve the right to cancel your initial order and we will immediately reimburse you for any advance payment made for your order.

All orders are subject to our acceptance of which you are informed by a follow-up email confirming/validating the order.

This email will contain an order summary, the invoice and the tracking number of your parcel. The purchase contract is considered final when we have confirmed the acceptance of your order through this second email. An unconfirmed order does not constitute a contract.

Only the goods listed in the order confirmation and shipping email are subject to the purchase contract. We have no obligation to ship other products, even if they were part of your original order, so long as they have not been confirmed. In the event that your order contained more items, some of which had not been confirmed but meanwhile have become available in stock, enabling us to ship them to you, we will send you a follow-up email giving you the option to reconfirm the order or to cancel it.

The contract entered into through our online store is a written agreement and the details of your order are stored by us and available to you to access through your user account.

You can cancel the order in the time frame between submitting it and us confirming it by sending a written request to the email address info@tikki.ro containing the order number for which you wish to request a partial or full cancellation. In the case of a partial cancellation the cancelled items and quantities must be specified. You can no longer cancel your order after we have confirmed it.

We reserve the right to cancel an order if the information submitted by you is incomplete or incorrect, or when the order is not placed in earnest, as well as in the event of force majeure, unforeseeable circumstances or circumstances beyond our control, without being liable for any detriment caused to you, except for returning the payment for the goods if such a payment was made in advance.

 

4. The Goods and the Price

Despite our best efforts to correctly display all characteristics of our products, including those with reference to materials and colours, the ordered items may present small colour and texture differences to the pictures displayed on our web page which are posted there for your information only and which depend on the information system you are using.

We reserve the right to remove any item from this web page, to modify the price of the available items and/or services, and to modify or remove any material or content from this web page without prior notification. Any changes in price will not affect the orders already confirmed by us.

The purchase price of an item or service is the price at the time of our order confirmation.
If we discover an error in price for the products you have ordered, or if some of the characteristics of a product (description, etc.) were incorrectly displayed and the order has not yet been confirmed, Tikki Shoes will contact you as soon as possible about the error and give you the option to reconfirm the order with the updated price or product characteristics, or to cancel it.

The prices shown on our web page are in EURO, include the VAT at a rate of 19% in accordance with Art. 291 of Law 227/2015 of the Fiscal Code, but do not include the shipping costs that will be added to the overall owed amount.

For orders that will be shipped in member states of the European Union you have the right to request a VAT exemption in accordance with Art. 294 §2 of Law 227/2015 of the Fiscal Code provided that you submit to us a VAT number from the respective member state, and that this VAT number checks out in VIES. If you fail to communicate to us such a VAT number, the 19% VAT rate will be applied in accordance with Romanian legislation.
Orders that will be shipped to states that are not member states of the European Union will be exempted from VAT in accordance with Art. 294 §1 of Law 227/2015 of the Fiscal Code, and Art. 146 of the Directive 2006/116/EC dated 28.11.2016 with regard to the common VAT system, respectively.

For international orders paid please contact your bank to inquire after any fees applicable for such a transaction, as they will fall to you.

The invoice for the ordered goods will be issued in electronic format, and you will be able to print, save or archive it from your account on our web page. This way, you have an overview of all invoices issued for your orders. At your request, the invoice can be sent to you by email to the email address set in your account on our web page. You are required to make sure that your information is always up to date, so that we can issue the invoices with correct information. By placing an order you consent to receiving the invoice in electronic format, either through posting to your account on our webpage, or by email to the email address set in your account on our web page.

 

5. Payment Methods

You can pay for your order in the following ways:
By PayPal or by debit/credit card through the payments processor Mobilpay. The accepted card brands are MasterCard, Visa, Visa Electron and Maestro. To pay by card, you must select this option at checkout and you will be redirected to the mobilpay.ro platform to complete the payment in a secure environment. No fees shall be charged for this type of payment.

If the card is linked to an account in a currency other than RON the payment will be completed in RON at the exchange rate of the bank that has issued the card.

 

6. Shipping Methods and Delivery Times

Tikki Shoes ships the ordered goods throughout Romania, as well as internationally, to the address with which you have registered on our web page or to another address specified by you during checkout.

Shipping is free of charge in Timisoara and in neighbouring areas within a 10 kilometre radius of Timisoara. 

For orders placed online with a value in excess of 300 RON shipping is free of charge for all addresses in Romania that are accessible through the network of the GLS courier.

For orders with a value under 300 RON the shipping costs are 10 RON for all addresses in Romania that are accessible through the network of the GLS courier, regardless of the selected payment method-cash on delivery or online card payment.

For orders placed online with a value in excess of 1000 RON shipping is free of charge to any European country. For orders with a value under 1000 RON the shipping costs are 40 RON for addresses outside of Romania and advance payment is required through bank transfer or by card; the goods are then shipped through the Romanian Postal Service or through GLS Courier to the address you have specified during checkout. 

The shipping costs for your order will be clearly indicated during the checkout process.

We are aiming to meet a processing time of 2-4 working days for simple orders and 2-6 days for big (group) orders. The delivery time starts at the time of SHIPPING confirmation by email.

Despite our best efforts to deliver within the indicated time frame we must inform you that the delivery can potentially be delayed due to circumstances beyond our control (e.g. bank holidays, bad weather conditions, technical difficulties of third parties, delivery area), but no longer than 30 calendar days from the time of order confirmation. You may cancel the order should the delivery time exceed 30 days.

When the order is shipped through the GLS courier you can request to "open the parcel at delivery". This service allows you to verify the condition and amounts of the products delivered to you. If you find any issues with the amounts of the products, please fill in a complaint form handled by the courier in the presence of the courier agent at the time of delivery and refuse receipt of the parcel. In this case all products will be returned to us and we will reimburse you for any advance payments made for your order. We will not accept any subsequent claims with regard to incorrect product amounts if they are not listed in the complaint form of the courier.

The same service of "open the parcel at delivery" allows you to assess the condition of the products against any damage from impact, scratching, or tearing. If you find any such damage, please fill in a complaint form handled by the courier in the presence of the courier agent at the time of delivery and refuse receipt of the parcel. This option does not interfere with the lawful warranty of conformity or with the commercial warranty for the products.

All risk with regard to the goods, including their loss or their deterioration, will be transferred to you at the time of receipt when you or a third party designated by you take(s) physical possession of the goods by signing the transport documents.

 

7. Returns Policy

Your Legal Right of Withdrawal and the Withdrawal Form Template

If you enter into this contract as a consumer you have the right to withdraw from this contract within 14 days without giving a reason and without incurring any costs, with the exception of those required by law and mentioned under the topic "Effects of Consumer Withdrawal from Contract". This period of 14 days starts at the date on which you or a third party designated by you take(s) possession of the goods by signing the transport documents.

If you, as a consumer, have ordered multiple products within a single order, but these are shipped in separate parcels, the withdrawal period expires 14 days after you or a third party designated by you take(s) physical possession of the last product from the order.

To exercise your right of withdrawal you can use the withdrawal form template available online on our web page under the name "Returns Form" by clicking here, or make any other equivalent statement in which you express your decision to withdraw from the contract-please direct such statements by email to our email address info@tikki.ro, or through registered letter to our headquarters, before the conclusion of the 14 days period. We will confirm without delay by email the receipt of your request for withdrawal.

Effects of Consumer Withdrawal from the Contract

If you choose to withdraw from the contract we will return to you all amounts we have received from you as payment, including the shipping costs when all goods from an order are returned (excepting any additional costs in the event that you have selected another delivery method than our standard delivery method), without any unjustified delay and no later than 14 days from the time you have notified us about your decision to withdraw from the contract. We will return to you the amounts through the same payment method as was used by you, as a consumer, during the initial placement of the order unless otherwise agreed to by you. You will not incur any fees as a result of the reimbursement.
We may delay reimbursement until we receive the returned goods or until we receive a proof of return shipping from you, taking into account the soonest date of the two.

You must return the goods either by courier or by national post, without unjustified delay and no later than 14 days from the time you have notified us about your decision to withdraw from the contract.

In case of withdrawal from the contract before the goods are delivered, the reimbursement shall be done within 14 days from receiving the withdrawal notification, only if the customer opted for fast courier as delivery method. Otherwise - i.e. by Post Office - the reimbursement shall be carried out within 40 days.

We reserve the right to refuse a return or to retain a sum from the value of the goods if these are returned to us with visible wear/usage marks, deteriorated, or if they are not returned in the same state as they have been delivered. Such a sum shall be communicated to you once the damages have been assessed by us.

You, as a consumer, are only liable for the diminished value of the goods from handling them in a manner that does not constitute the usual assessment of their nature, characteristics and functioning.
If possible, please return to us the products in their original packaging and with the labels still attached to them.
The return shipping costs must be covered exclusively by you.

Your Contractual Right of Withdrawal

Aside from the legal right of withdrawal for consumers, we are granting you a 30 day period from receipt of the goods to return them to us. If you return the goods to us within 30 contractual days, but after the expiration of the 14 days period of legal withdrawal from the contract, we will only reimburse you for the value of the goods. The return shipping costs must be covered exclusively by you.

To exercise your right of withdrawal you can use the Returns Form available online on our web page, or make any other equivalent statement in which you express your decision to withdraw from the contract-please direct such statements by email to our email address info@tikki.ro, or through registered letter to our headquarters.

You must return the products to us within 30 days from receipt either by delivering them in person or by courier to our workshop: SC MINI MONDO SRL, Stan Vidrighin Str., Nr. 14 A, 1st Floor,  Timisoara, 300714, Romania. No reimbursement shall be made if the goods have been used after opening the packaging, if the goods are not in the same state as they were delivered, or if the goods are damaged. The reimbursement for the returned goods is done within 14 calendar days through bank transfer to the account number indicated by you in the Returns Form.

Returns Procedure when Exercising the Right to Withdrawal from Contract

Our shop handles a returns form that allows you to request replacement products or a reimbursement of the value of the products.

Attention!
You must ship the returned goods to our workshop address under "Contact", rather than to the address of our headquarters that is printed on the invoice.

All goods returned to us must be new, without any wear/usage marks, and must be shipped with a copy of the invoice and in original packaging. You must pack them accordingly so that they do not damage during transport.

 

8. Exchange of Products

Unfortunately, due to stock problems and big delays caused by the exchanges, we decided not to process them anymore. The fastest and most efficient way for an exchange is for the client to follow the return procedure, and to place a new order on our shop, with the correct size. Thank you for understanding!

 

9. Limitation of Liability

Our total liability to you, either as individual or as legal entity, in the event of not delivering or incorrectly delivering a product is equal to the sale price of the respective product if an advance payment was made. If you have incurred shipping costs we will also reimburse you for these costs.

 

10. Warranty and Return of Faulty Goods

If you find that a product does not conform to the contract at the moment of delivery you must notify us immediately at the email address info@tikki.ro, and provide to us details about the product and its deficiencies.
For the sold products we handle a 30 days commercial warranty starting at the time of the delivery of the goods for deficiencies for which you are not at fault, so long as you have followed the usual instructions for use and care of the product.

The aforementioned commercial warranty does not interfere with your consumer rights granted through current legislation under Law 449/2003 republished with regard to the sale of products and their resulting warranties and under Government Ordinance 21/1992 republished with regard to consumer protection.
The commercial warranty does not cover the lack of conformity of the product at the time of delivery for which you cannot be held responsible, and which falls under the lawful conformity warranty.
Goods are considered to be conforming to the contract if: (i) they conform to the description given by us and have the characteristics advertised by us on our web page, or (ii) they are suitable to the purpose to which similar goods are usually suited; (iii) they meet the usual quality and performance parameters that you can reasonably expect for similar goods.

The lawful conformity warranty is of 2 years from the time of delivery of the goods, in accordance with Art. 6 of Law 449/2003. During this time frame any deficiencies resulting from defects in the material or in the manufacturing/fitting/assembly/cutting process that were already present in the product at the time of delivery will be repaired free of charge, not including deficiencies that result from usual wear and tear of the product, or from not following the instructions for use and care of the product. For the lawful conformity warranty you must inform us of the lack of conformity within 2 (two) months from its discovery, in accordance with Art. 17 of Law 449/2003, and the lack of conformity shall be assessed by a neutral authorised technical expert. Any lack of conformity discovered within 6 months from delivery is assumed to have been present at the time of delivery (with exception of the cases when the nature of the lack of conformity can be led back to incorrect usage of the product or to its usual wear and tear), after which time frame you are required to provide proof for the lack of conformity.

The average duration of usage for the product is of 6 months, provided that each pair of footwear is worn alternatively with at least three other pairs of footwear.

In order to benefit from warranty, please send us your written claim prior to the expiration of the warranty period to the email address info@tikki.ro and return the product you have purchased from us to our workshop: SC MINI MONDO SRL,  Str. Stan Vidrighin No. 14 A, 1st Floor, Timisoara, 300714, Romania.

The means by which we offer the commercial warranty or the lawful warranty of conformity are maintenance, repair or replacement of the product (in cases where repair is not possible), free of charge, in accordance with Art. 10, 11 and 20 of Law 449/2003.

The remediation period for the commercial warranty and the lawful warranty of conformity shall be set in agreement between the two parties (buyer and seller), and shall not exceed 15 calendar days from the date on which the deficiencies have been communicated to us or the date on which the return of the product has been documented, in accordance with Art. 11 §4 of Law 449/2003.

The warranty / service for the product is provided by S.C. MINI MONDO S.R.L., with the headquarters located at the address mentioned in Contact, at our workshop in Timisoara, Stan Vidrighin Avenue No. 14 A, 1st Floor.

The duration of the repair period extends the warranty of the product and is measured from the time when the deficiencies have been communicated to us and the product has been returned to us for repair, and until the product has been restored to working order.

In the event that a product is replaced for reasons related to warranty, a new warranty cycle begins for the product at the date of the replacement.
Warranty cannot be claimed for products that break down due to:
Usual wear and tear of the product;
Accidental damage to the product;
Interventions, repairs, modifications carried out on the product by unauthorised parties, including the dyeing of the product;
Colour fading of the product due to extended exposure to the elements (sunlight or another strong heat source, moisture, rain, snow) or damage to the product due to extended exposure to unfavourable weather conditions (water, dirt, snow);

Damage to the product resulting from mechanical shocks (tearing, hanging, breaking, scratching), household pets, rodents, etc.

Usage of bleach, detergents or solvent-based solutions to clean the product;
Damage resulting from inadequate, incorrect or abusive use of the product; usage of the footwear for other purposes than the purpose for which it has been designed and tested (e.g. using indoor footwear out of doors);

The warranty does not cover the usage of the footwear on playgrounds with gravel or sand, on slides, or in other areas where using the product can lead to its damaging;
The warranty is not granted for usual wear marks on soles or on deformed sides (i.e., the foot is stepping or dragging on one side causing more extensive wear marks on that side).

Attention: Because the inner shoe lining is manufactured from leather that has not been chemically treated for colour pigment fixation (with the sole purpose of protecting your skin), and because the inner sole is made of leather cured with vegetal materials without being chemically treated, there is a chance that there will be a rosy colour transfer to children's socks. This is considered normal and we recommend wearing dark coloured socks, especially for children who are getting warm feet rather fast. This is not a manufacturing defect and does not constitute grounds for filing a complaint.

The natural variations in the look and feel of leather cannot be regarded as manufacturing defects and do not constitute grounds for claiming warranty-this includes small differences in texture, ribbing and colour, characteristic marks and irregularities. We are selecting only products of the best quality, but natural variations in the look and feel of leather cannot be avoided and should be accepted as a part of the individual look and feel of the product.

In the event of lack of conformity you can claim the repair or replacement of the product free of charge, excepting the cases where this measure is considered impossible or disproportionate. A repair method is considered disproportionate when the seller incurs costs that are not reasonable when compared to those of another repair method, taking into account: (i) the value of the products without the lack of conformity; (ii) the importance of the lack of conformity; (iii) whether the other method would not significantly inconvenience the consumer. You can claim a suitable reduction in price or cancellation of the contract if we fail to repair the product in the aforementioned 15 days period. You cannot claim cancellation of the contract if the lack of conformity of the product is considered minor. The rights granted by the certificate of warranty do not interfere with the rights granted by law to the consumer.

The return shipping costs for products with manufacturing defects will be covered by us.
You will receive the warranty certificate in electronic format through posting to your account on our web page and you will be able to print, save or archive it from your account on our web page. This way, you have an overview of all warranty certificates issued for your orders. At your request, the warranty certificate can be sent to you by email to the email address set in your account on our web page. By placing an order you consent to receiving the warranty certificates, the instructions for use and care of footwear, and the declaration of conformity in electronic format through posting to your account on our webpage.

 

11. Instructions for the Use and Care of Footwear

Tikki Shoes products are entirely manufactured from natural leather and so must be cared for in the manner usually applicable to leather footwear, with a few exceptions:
1. You must not wash the footwear in a washing machine! Due to rather long washing cycles, their duration usually exceeding an hour, the leather is submerged in water for too long which can result in its scaling and shrinking when drying. Additionally, the risk of colour transfer increases in contact with water. Tikki shoes should only be cleaned with special leather care products.
2. The velour leather sole of indoor footwear requires periodical cleaning when the surface becomes dirty or greasy, causing the fine velour leather hairs to stick together and no longer adhere to the ground. You must not clean them very frequently, only when you notice that the footwear starts slipping on floors.
In this case you must use a damp cloth or wet baby wipes and a hard-bristle brush (e.g. a nail brush, barbecue brush, etc.). You must clean the sole with the damp cloth or wet wipe (you must not rinse the soles with water because that would increase the risk of colour transfer), let it dry, and then rub the sole with the brush until you see the fine velour leather hairs stand up again.
3. The leather on the sides of baby shoes/outdoor footwear/sandals/boots with fur must be cleaned only with special leather care products.
4. The drying must occur slowly and exclusively at room temperature: avoid drying the footwear next to heat sources (radiator, stove, fan, fire, hair dryer or other heat sources, or by exposing the footwear to direct sunlight) which would harden the leather and cause scaling on its surface.
5. Do not use bleach, detergents or solvent-based solutions to clean the footwear.

Deposit the footwear in dry spaces and in boxes to avoid colour transfer; avoid moisture.

The outdoor footwear is not waterproof and so we recommend its use with dry weather. The sole and sides of the outdoor footwear must not come in contact with water, snow, sand, gravel, solvents, tar, soft bitumen or other corrosive materials. Avoid getting caught or stepping on sharp metal objects, stones, glass shards, oils, fuel, and thinners. The warranty does not cover damage resulting from poor roads, footpaths or pavements, or from using the footwear on other rough, abrasive or corrosive surfaces.

We are not liable for damages resulting from not following the above mentioned instructions, or for discomfort resulting from wearing the wrong size or model/fitting of shoes.

 

12. Confidentiality Policy

S.C. MINI MONDO S.R.L., with its headquarters on Str. Ion Monroan Nr.8, Timisoara, Timis County, Romania, enregistered at the Registry of Commerce under number J35/4354/2007, VAT number 22810326, email: info@tikki.ro, telephone numbers +40-736-618 108, and with a workshop in Timisoara, Stan Vidrighin Avenue No. 14A, 1st Floor, represented by its Manager Mr. Mihanta Adrian, respects your personal life and guarantees the confidentiality of its customer data.

The company collects, stores and uses your personal data-surname, first name, email address, telephone number, billing or shipping address-solely in accordance with current legislation, according to the confidentiality policy, the cookies policy, and the terms and conditions. Please read these policies carefully and make sure you agree to them.

By registering as user of the web page or by placing an order, being informed of Law 677/2001 with regard to the processing of personal data, and of the European Ruling 679/27.04.2016 on the protection of individuals with regard to the processing of personal data and on the free traffic of such data effective from 25.05.2018, you expressly and unequivocally agree that your personal data is processed and used with the sole purpose indicated at the point of collection: administration of your registration as a user of the account on our web page; your access to various services of interest to you as a user of the account on our web page: the status and processing of your order, the assessment of the products and services offered by us, the overview of invoices and warranty certificates for your orders; establishing contact with you (by email, telephone, SMS, or other similar means of communication, to answer any inquiries); order processing and contract execution; partaking in competitions; promotions; distribution of non-commercial or administrative electronic communications (with regard to changes in the web page content, etc.); distribution of offers, advertising, promotional and marketing messages for Tikki Shoes products.

You have the right to withdraw your consent at any time. Withdrawal of your consent does not affect the legality of the data processing based on your previous consent, prior to your withdrawal thereof.

If you supply personal data of third parties you are solely responsible for informing them about it and getting their consent for data processing according to the confidentiality policy and the cookies policy.
Your data will be processed only for the duration that it is required to fulfil the purposes for which it has been requested, while taking suitable measures to vouchsafe its protection, after which time it will be destroyed, when it is no longer required to be kept to fulfil any legal obligation (e.g. for accounting purposes for a period of time required by law).

As user of our web page you have the right to access your data, to request the amendment of incorrect data targeting you, or to request its deletion (the right to interference with your personal data); the right to restrict the processing of your data; the right to oppose data processing (the right to opposition); the right to data portability; the right to file a complaint with a supervisory authority; the right to challenge any decision with legal implications that has been based solely on the automated processing of your personal data; the right to invoke the Justice system.
In order for you to exercise these rights, please send us a written request to our email address info@tikki.ro, or to our headquarters. If required, we may request a copy of your identification card, your passport or another document that attests your identity.

You warrant that you have truthfully and correctly submitted your personal data, and you consent to notify us of any change or modification thereof.

The information submitted by you for payment processing falls under the terms and conditions of the payments processors, and www.tikkishoes.com will not request nor store any of your payment card details.
For questions and concerns with regard to this confidentiality policy please contact us at the email address info@tikki.ro.

 

13. Fraud

In order to access and make use of certain sections on our web page you must create a user account. You hereby declare that you are entirely responsible for any and all activities carried out through the account you have created on the web page; therefore, we recommend that you secure your account password accordingly. Should the security of your account be compromised, you must immediately notify our web page administrator at the email address admin@tikki.ro. We are not liable for any damages produced to you or to third parties through the unauthorised use of the account.

Any attempt to access personal data of another user, to modify any web page content or to gain unauthorised access to this web page and to our database, and to interfere with the performance of the server the web page is running on, is fraudulent and we will report any such violation to the competent criminal authorities.
Our web page contains links to other web pages of third parties/distributors and these are provided for your information only, without us having any influence on the content of these web pages and materials. We are not liable for any damages resulting from the use of such links.

 

14. Copyright and Intellectual Property

The content of the entire web page: photographs, pictures, text elements, drawings, logos, trademarks, web design elements, software used in the web page, and any other data are the property of the company that manages the web page, S.C. MINI MONDO S.R.L., and is protected by copyright law and by normative acts on intellectual and industrial property, and cannot be reproduced without our explicit written consent. The use of any materials from this web page, data download, reproduction and transmission with other purposes than for personal non-commercial use is forbidden.
Tikki Shoes is a trademark registered at OSIM under number 120398/2012, granted under Law 84/1998 republished, giving its holder S.C. MINI MONDO S.R.L. exclusive rights on the brand.

 

15. Newsletter

With your permission Tikki Shoes can send you information with regard to our whole range of products and new products, or can notify you of promotional offers. When you sign up for the Tikki Shoes newsletter you agree to the processing of your personal data for the purpose of sending you information with regard to our products and promotional offers.

 

16. Complaints Settlement

Any litigation between Seller and Buyer shall be settled amicably. If you are having any issues with regard to an order or contract placed with us, please contact us by email at the email address admin@tikki.ro; we strive to reply to you within three business days.
In the event that an amicable settlement is not possible, the litigations will be solved by the competent Romanian courts in Timisoara.

No provision in this clause affects your legal rights under the current legislation if you are entering into this contract as a consumer.

The European Commission has created an online platform for out-of-court settlement of disputes, which you can access at https://ec.europa.eu/consumers/odr/. The SOL platform does not currently contain settlement entities for certain business sectors and for certain countries: Romania, Spain. Therefore, you may not be able to use this platform to settle a dispute with a seller that is operating in one of these countries.

The law applicable to legal relations between buyer and seller is the current Romanian legislation, and any legal effects resulting from these terms and conditions are regulated and interpreted in this context. In the event that any clause from these terms and conditions is cancelled, it shall be replaced by the applicable law from the current legislation and all remaining clauses from these terms and conditions remain applicable and are producing legal effects.
For orders placed in EU member states we recognize the rights granted to consumers (individuals) or groups of consumers acting outside of the commercial professional sphere by Directive 2011/83/EU dated 25.10.2011, as transposed into Romanian law by GEO 34/2014.

 

17. Force Majeure

None of the parties shall be responsible for failing to fulfil the obligations resulting from the contract if such failure is due to a force majeure event, in accordance with the current legislation.
Should you have questions with regard to our online store, please call us at telephone number +40-736-618108 or send us an email to our email address info@tikki.ro.

If you wish to file a claim or complaint you can always reach out to the National Consumers Protection Authority, http://www.anpc.gov.ro, email address cabinet@anpc.ro, telephone number +40-21-9551, or to the Regional Commissariat for Consumers Protection in the Western Region (Timiş), with its headquarters in Timişoara, Unirii Square No. 3, telephone number +40-0356-422 001, fax number +40-356-422 003, email address: crpctimis@anpc.ro, in whose territorial range we operate.

 

18. Bonus Points

 

The bouns points are our way of telling you that we appreciate you as our customer.
With their help we want to improve the experience of all orders that you make on Tikki Shoes' website.

To qualify for the bonus points all you have to do is to open an account on https://www.tikkishoes.com/ and along with your first order, your first bonus points will enter you account.

The bonus points are being given on every order made on https://www.tikkishoes.com/ and they have a value of 5% from the value of the product that you bought.
(One point equals 0.05 lei, for instance 100 points equals 5 lei/1.2 euro). Bonus point become valid and can be used no sooner than 30 days after the order has been shipped. In case an order is cancelled, the point are automatically canceled.

The points add up into your account and can be used, in total or in part, in the form of a discount voucher, for future orders.

Once you're ready to make an order, the bonus points can be transformed into a discount voucher by simply introducing the number of points that you desire to transform into the box "TRANSFORM POINTS INTO A VOUCHER" related to your account.

The voucher's number will immediately appear and afterwards when you'll finalize the order all you have to do is to enter the voucher's number in the appropriate box.

You can easily verify the number of bonus point on your disposal by accessing your account.

The bonus points:

  • are being automatically given on every order you make on https://www.tikkishoes.com/
  • and they add up into your account
  • can be used for paying orders with their value equal or bigger than the bonus points' value
  • are being granted for orders where bonus points have been used in the amount left after using the bonus points
  • given for a canceled order will be erased
  • cannot be transformed into money
  • their value includes VAT

Tikki Shoes reserves the right to modify the rules regarding the bonus points by simply announcing it on the https://www.tikkishoes.com/
The system regarding the bonus points has begun on the 15th of August 2018. By shopping on https://www.tikkishoes.com/ clients acknowledge the fact that they know and comply to all the terms and conditions above.

 

  The product has been added to cart