Return policy

Your Legal Right of Withdrawal and the Withdrawal Form Template

If you enter into this contract as a consumer you have the right to withdraw from this contract within 14 days without giving a reason and without incurring any costs, with the exception of those required by law and mentioned under the topic "Effects of Consumer Withdrawal from Contract". This period of 14 days starts at the date on which you or a third party designated by you take(s) possession of the goods by signing the transport documents.

If you, as a consumer, have ordered multiple products within a single order, but these are shipped in separate parcels, the withdrawal period expires 14 days after you or a third party designated by you take(s) physical possession of the last product from the order.

To exercise your right of withdrawal you can use the withdrawal form template available online on our web page under the name "Returns Form" by clicking here, or make any other equivalent statement in which you express your decision to withdraw from the contract-please direct such statements by email to our email address info@tikki.ro, or through registered letter to our headquarters, before the conclusion of the 14 days period. We will confirm without delay by email the receipt of your request for withdrawal.

Effects of Consumer Withdrawal from the Contract

If you choose to withdraw from the contract we will return to you all amounts we have received from you as payment, when all goods from an order are returned, without any unjustified delay and no later than 14 days from the time you have notified us about your decision to withdraw from the contract. We will return to you the amounts through the same payment method as was used by you, as a consumer, during the initial placement of the order unless otherwise agreed to by you. You will not incur any fees as a result of the reimbursement.
We may delay reimbursement until we receive the returned goods or until we receive a proof of return shipping from you, taking into account the soonest date of the two.

You must return the goods either by courier or your National POst to the address of our workshop in Romania, Timisoara, 300571, Stan Vidrighin Avenue No. 14 A, 1st Floor, without unjustified delay and no later than 14 days from the time you have notified us about your decision to withdraw from the contract.

We reserve the right to refuse a return or to retain a sum from the value of the goods if these are returned to us with visible wear/usage marks, deteriorated, or if they are not returned in the same state as they have been delivered. Such a sum shall be communicated to you once the damages have been assessed by us.

You, as a consumer, are only liable for the diminished value of the goods from handling them in a manner that does not constitute the usual assessment of their nature, characteristics and functioning.
If possible, please return to us the products in their original packaging and with the labels still attached to them.
The return shipping costs must be covered exclusively by you, we do not accept parcels returned to us with cash on delivery.

Your Contractual Right of Withdrawal

Aside from the legal right of withdrawal for consumers, we are granting you a 30 day period from receipt of the goods to return them to us. If you return the goods to us within 30 contractual days, but after the expiration of the 14 days period of legal withdrawal from the contract, we will only reimburse you for the value of the goods. The return shipping costs must be covered exclusively by you.

To exercise your right of withdrawal you can use the Returns Form available online on our web page, or make any other equivalent statement in which you express your decision to withdraw from the contract-please direct such statements by email to our email address info@tikki.ro, or through registered letter to our headquarters.

You must return the products to us within 30 days from receipt either by delivering them in person or by courier to our workshop: SC MINI MONDO SRL, Timisoara, 300714, Stan Vidrighin Avenue No. 14 A, 1st Floor. No reimbursement shall be made if the goods have been used after opening the packaging, if the goods are not in the same state as they were delivered, or if the goods are damaged. The reimbursement for the returned goods is done within 14 calendar days through bank transfer to the account number indicated by you in the Returns Form.

Returns Procedure when Exercising the Right to Withdrawal from Contract

Our shop handles a returns form that allows you a reimbursement of the value of the products.

Attention!
You must ship the returned goods to our workshop address under "Contact", rather than to the address of our headquarters that is printed on the invoice.

The shipping options for Romania are:
1. Romanian Postal Service - costs 5 RON and you must ship the items in a simple parcel to our workshop address.
2. Fan Courier-you can opt for "payment at destination" to benefit from a lower shipping rate of approximately 10 RON (lower than you would otherwise have to pay as a consumer) and these costs will be deducted from our reimbursement to you for the returned goods. If you choose to request a confirmation of receipt, then the shipping rate becomes 22 RON as the receipt confirmation carries additional cost.

For returns from outside Romania, you can choose other a Post Service, or a courier of your choice. Delivery address is SC MINI MONDO SRL, Str. Stan Vidrighin Nr.14A, 300571, Timisoara, Romania.

All goods returned to us must be new, without any wear/usage marks, and must be shipped with a copy of the invoice and in original packaging. You must pack them accordingly so that they do not damage during transport.

 

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