Delivery

Free Shipping

Orders that comply with the free shipping minimum threshold are dispatched through DHL Express, GLS or DPD. We determine which service is to be used by taking into account package weight and destination. Please note that even if you chose DHL as your preferred courier, a decision to send your order with GLS can be made - only if the shipping cost is too high. This usually applies only to large packages weighing over 4kg / 9lbs.

If shipping costs are applicable to your order they are shown clearly during the checkout process. Within Europe, shipping costs start at 15 euro.

Duty fees

Please note that when ordering from outside European Union, local taxes and customs duties may be payable on receipt. You are responsible for these as we have no control over these nor can predict the amount.

Processing time

We are aiming to meet a processing time of 2-4 working days for individual orders and 2-6 days for larger (group) orders. Delivery period begins when the shipping confirmation is received through email.

Tikki Shoes will always attempt to deliver within the indicated time frame. However, we must inform that sometimes - despite our best efforts - delivery gets delayed due to circumstances beyond our control (e.g. bank holidays, bad weather conditions, third party technical difficulties, delivery area), but no longer than 30 calendar days starting at the time of order confirmation. Orders can be cancelled should delivery time exceed 30 days.

Delivery problems

If your order is damaged in transit, we will make enquiries with delivery service and do our best to solve the problems. Please report any damage within 3 days of receipt and allow up to 14 days for a resolution.

In the unlikely event that your order goes missing, we will again make enquiries with the delivery service on your behalf. Sometimes, orders can be slightly delayed, especially over busy periods, please let us know if there are any problems with delivery and we will always do our best to resolve things as soon as possible.

If you wish to place an order and your country isn’t listed below, please send a request at info@tikki.ro and we will add it ASAP. The DHL free transport threshold applies to orders with a volumetric weight under 6.5 kg.

Country	Carrier	Transit time (working days)	Free shipping threshold - Euro	Note
Austria	DHL EXPRESS	2	150
	GLS	3	150
Belgium	DHL EXPRESS	2	150
	GLS	4	150
Bulgaria	DHL EXPRESS	2	150
	DPD	2-3	150
Croatia	DHL EXPRESS	2	150
	GLS	7-8	150
Rep. of Cyprus	DHL EXPRESS	2	150
Czech Republic	DHL EXPRESS	2	150
	GLS	3	150
Denmark	DHL EXPRESS	2	150
	GLS	5	150
Estonia	DHL EXPRESS	2	150
	DPD	7-10	190
Finland	DHL EXPRESS	2	150
France	DHL EXPRESS	2	150
Germany	DHL EXPRESS	2	150
	GLS	4	150
United Kingdom (GB)	DHL EXPRESS	2	150	Temporarily suspended
	GLS	4	150	Temporarily suspended
Greece	DHL EXPRESS	2	150
	DPD	3	150
Hungary	DHL EXPRESS	2	150
	DPD	2	150
Ireland	DHL EXPRESS	2	150
	GLS	6-7	150
Italy	DHL EXPRESS	2	150
	GLS	4-5	150
Latvia	DHL EXPRESS	2	150
	DPD	7-8	190
Lithuania	DHL EXPRESS	2	150
	DPD	7-8	190
Luxembourg	DHL EXPRESS	2	150
	GLS	4	150
Malta	DHL EXPRESS	2	150
Netherlands	DHL EXPRESS	2	150
	GLS	4	150
Poland	DHL EXPRESS	2	150
	GLS	3	150
Portugal	DHL EXPRESS	2	150
	GLS	6-7	150
Slovakia	DHL EXPRESS	2	150
	GLS	2	150
Slovenia	DHL EXPRESS	2	150
	GLS	3-4	150
Spain	DHL EXPRESS	2	150
	GLS	6-7	150
Sweden	DHL EXPRESS	2	150
Switzerland	DHL EXPRESS	2	190	Duty fees may apply
Bosnia/Hertegovina	DHL EXPRESS	2	190	Duty fees may apply
Monaco	DHL EXPRESS	2	150	Duty fees may apply
Andorra	DHL EXPRESS	2	190	Duty fees may apply
Gibraltar	DHL EXPRESS	2	190	Duty fees may apply
Islanda	DHL EXPRESS	2-3	190	Duty fees may apply
Israel	DHL EXPRESS	2-3	190	Duty fees may apply
Liechtenstein	DHL EXPRESS	2-3	190	Duty fees may apply
Rep. Moldova	DHL EXPRESS	2	190	Duty fees may apply
Montenegro	DHL EXPRESS	2	190	Duty fees may apply
Norway	DHL EXPRESS	2	190	Duty fees may apply
San Marino	DHL EXPRESS	2	190	Duty fees may apply
Rep. of Serbia	DHL EXPRESS	2	190	Duty fees may apply
Turkey	DHL EXPRESS	2-3	190	Duty fees may apply
Canada	DHL EXPRESS	2-3	240	Duty fees may apply
Mexico	DHL EXPRESS	2-3	240	Duty fees may apply
USA	DHL EXPRESS	2-3	240	Duty fees may apply
Belarus	DHL EXPRESS	2-3	330	Duty fees may apply
Georgia	DHL EXPRESS	2-3	330	Duty fees may apply
Saudi Arabia	DHL EXPRESS	3-4	255	Duty fees may apply
China	DHL EXPRESS	3-4	255	Duty fees may apply
South Koreea	DHL EXPRESS	3-4	255	Duty fees may apply
UAE	DHL EXPRESS	3-4	255	Duty fees may apply
Hong Kong	DHL EXPRESS	3-4	255	Duty fees may apply
Kuwait	DHL EXPRESS	3-4	255	Duty fees may apply
Indonesia	DHL EXPRESS	3-4	255	Duty fees may apply
Chile	DHL EXPRESS	3-4	255	Duty fees may apply
Thailand	DHL EXPRESS	3-4	255	Duty fees may apply
Japan	DHL EXPRESS	3-4	255	Duty fees may apply
Malaysia	DHL EXPRESS	3-4	255	Duty fees may apply
Brunei Darussalam	DHL EXPRESS	3-4	255	Duty fees may apply
Singapore	DHL EXPRESS	3-4	255	Duty fees may apply
Taiwan	DHL EXPRESS	3-4	255	Duty fees may apply
Lebanon	DHL EXPRESS	3-4	255	Duty fees may apply
South Africa	DHL EXPRESS	4	330	Duty fees may apply
New Zealand	DHL EXPRESS	4	330	Duty fees may apply
Australia	DHL EXPRESS	4	330	Duty fees may apply
Canary Islands	DHL EXPRESS	4	330	Duty fees may apply
Reunion*	DHL EXPRESS	4	330	Duty fees may apply
India	DHL EXPRESS	4	330	Duty fees may apply
Ukraine	DHL EXPRESS	4	330	Duty fees may apply
Guatemala	DHL EXPRESS	4	330	Duty fees may apply
Guadeloupe	DHL EXPRESS	4	330	Duty fees may apply
Morocco	DHL EXPRESS	4	255	Duty fees may apply

* For deliveries to Reunion, please place the order without paying for it and send us an email with your order number at info@tikki.ro