Delivery

Free Shipping

Orders that comply with the free shipping minimum threshold are dispatched through DHL Express, GLS or DPD. We determine which service is to be used by taking into account package weight and destination. Please note that even if you chose DHL as your preferred courier, a decision to send your order with GLS can be made - only if the shipping cost is too high. This usually applies only to large packages weighing over 4kg / 9lbs.

If shipping costs are applicable to your order they are shown clearly during the checkout process. Within Europe, shipping costs start at 15 euro.

 

Duty fees

Please note that when ordering from outside European Union, local taxes and customs duties may be payable on receipt. You are responsible for these as we have no control over these nor can predict the amount.

 

Processing time

We are aiming to meet a processing time of 2-4 working days for individual orders and 2-6 days for larger (group) orders. Delivery period begins when the shipping confirmation is received through email.

Tikki Shoes will always attempt to deliver within the indicated time frame. However, we must inform that sometimes - despite our best efforts - delivery gets delayed due to circumstances beyond our control (e.g. bank holidays, bad weather conditions, third party technical difficulties, delivery area), but no longer than 30 calendar days starting at the time of order confirmation. Orders can be cancelled should delivery time exceed 30 days.

 

Delivery problems

If your order is damaged in transit, we will make enquiries with delivery service and do our best to solve the problems. Please report any damage within 3 days of receipt and allow up to 14 days for a resolution.

In the unlikely event that your order goes missing, we will again make enquiries with the delivery service on your behalf. Sometimes, orders can be slightly delayed, especially over busy periods, please let us know if there are any problems with delivery and we will always do our best to resolve things as soon as possible.

 

If you wish to place an order and your country isn’t listed below, please send a request at info@tikki.ro and we will add it ASAP.

Country Carrier Transit time (working days) Free shipping threshold - Euro Note
Austria DHL EXPRESS 2 100  
  GLS 3 100  
Belgium DHL EXPRESS 2 100  
  GLS 4 100  
Bulgaria DHL EXPRESS 2 100  
  DPD 2-3 100  
Croatia DHL EXPRESS 2 100  
  GLS 7-8 100  
Rep. of Cyprus DHL EXPRESS 2 100  
Czech Republic DHL EXPRESS 2 100  
  GLS 3 100  
Denmark DHL EXPRESS 2 100  
  GLS 5 100  
Estonia DHL EXPRESS 2 100  
  DPD 7-10 125  
Finland DHL EXPRESS 2 100  
France DHL EXPRESS 2 100  
  GLS 6 100  
Germany DHL EXPRESS 2 100  
  GLS 4 100  
United Kingdom (GB) DHL EXPRESS 2 100  
  GLS 4 100  
Greece DHL EXPRESS 2 100  
  DPD 3 100  
Hungary DHL EXPRESS 2 100  
  DPD 2 100  
Ireland DHL EXPRESS 2 100  
  GLS 6-7 100  
Italy DHL EXPRESS 2 100  
  GLS 4-5 100  
Latvia DHL EXPRESS 2 100  
  DPD 7-8 125  
Lithuania DHL EXPRESS 2 100  
  DPD 7-8 125  
Luxembourg DHL EXPRESS 2 100  
  GLS 4 100  
Malta DHL EXPRESS 2 100  
Netherlands DHL EXPRESS 2 100  
  GLS 4 100  
Poland DHL EXPRESS 2 100  
  GLS 3 100  
Portugal DHL EXPRESS 2 100  
  GLS 6-7 100  
Slovakia DHL EXPRESS 2 100  
  GLS 2 100  
Slovenia DHL EXPRESS 2 100  
  GLS 3-4 100  
Spain DHL EXPRESS 2 100  
  GLS 6-7 100  
Sweden DHL EXPRESS 2 100  
Switzerland DHL EXPRESS 2 120 Duty fees may apply
Bosnia/Hertegovina DHL EXPRESS 2 120 Duty fees may apply
Monaco DHL EXPRESS 2 100 Duty fees may apply
Andorra DHL EXPRESS 2 120 Duty fees may apply
Gibraltar DHL EXPRESS 2 120 Duty fees may apply
Islanda DHL EXPRESS 2-3 120 Duty fees may apply
Israel DHL EXPRESS 2-3 120 Duty fees may apply
Liechtenstein DHL EXPRESS 2-3 120 Duty fees may apply
Rep. Moldova DHL EXPRESS 2 120 Duty fees may apply
Montenegro DHL EXPRESS 2 120 Duty fees may apply
Norway DHL EXPRESS 2 120 Duty fees may apply
San Marino DHL EXPRESS 2 120 Duty fees may apply
Rep. of Serbia DHL EXPRESS 2 120 Duty fees may apply
Turkey DHL EXPRESS 2-3 120 Duty fees may apply
Canada DHL EXPRESS 2-3 150 Duty fees may apply
Mexico DHL EXPRESS 2-3 150 Duty fees may apply
USA DHL EXPRESS 2-3 150 Duty fees may apply
Belarus DHL EXPRESS 2-3 160 Duty fees may apply
Georgia DHL EXPRESS 2-3 160 Duty fees may apply
Saudi Arabia DHL EXPRESS 3-4 170 Duty fees may apply
China DHL EXPRESS 3-4 170 Duty fees may apply
South Koreea DHL EXPRESS 3-4 170 Duty fees may apply
UAE DHL EXPRESS 3-4 170 Duty fees may apply
Honk Kong DHL EXPRESS 3-4 170 Duty fees may apply
Indonesia DHL EXPRESS 3-4 170 Duty fees may apply
Japan DHL EXPRESS 3-4 170 Duty fees may apply
Malaysia DHL EXPRESS 3-4 170 Duty fees may apply
Singapore DHL EXPRESS 3-4 170 Duty fees may apply
Taiwan DHL EXPRESS 3-4 170 Duty fees may apply
South Africa DHL EXPRESS 4 200 Duty fees may apply
New Zealand DHL EXPRESS 4 200 Duty fees may apply
Australia DHL EXPRESS 4 200 Duty fees may apply
Russian Federation DHL EXPRESS 4 200 Duty fees may apply
Canary Islands DHL EXPRESS 4 200 Duty fees may apply
Ukraine DHL EXPRESS 4 200 Duty fees may apply
Morocco DHL EXPRESS 4 200 Duty fees may apply

 

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