Delivery
Free Shipping
Free shipping is available only through GLS or DPD. If shipping costs are applicable to your order they are shown clearly during the checkout process. Within Europe, shipping costs start at 15 euro.
Duty fees
Please note that when ordering from outside European Union, local taxes and customs duties may be payable on receipt. You are responsible for these as we have no control over these nor can predict the amount.
Processing time
We are aiming to meet a processing time of 2-4 working days for individual orders and 2-6 days for larger (group) orders. Delivery period begins when the shipping confirmation is received through email.
Tikki Shoes will always attempt to deliver within the indicated time frame. However, we must inform that sometimes - despite our best efforts - delivery gets delayed due to circumstances beyond our control (e.g. bank holidays, bad weather conditions, third party technical difficulties, delivery area), but no longer than 30 calendar days starting at the time of order confirmation. Orders can be cancelled should delivery time exceed 30 days.
Delivery problems
If your order is damaged in transit, we will make enquiries with delivery service and do our best to solve the problems. Please report any damage within 3 days of receipt and allow up to 14 days for a resolution.
In the unlikely event that your order goes missing, we will again make enquiries with the delivery service on your behalf. Sometimes, orders can be slightly delayed, especially over busy periods, please let us know if there are any problems with delivery and we will always do our best to resolve things as soon as possible.
If you wish to place an order and your country isn’t listed below, please send a request at info@tikki.ro and we will add it ASAP. The DHL free transport threshold applies to orders with a volumetric weight under 6.5 kg.
| Country | Carrier | Transit time (working days) | Free shipping threshold - Euro | Note |
| Austria | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 3 | 150 | ||
| Belgium | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 4 | 150 | ||
| Bulgaria | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 2-3 | 150 | ||
| Croatia | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 7-8 | 150 | ||
| Rep. of Cyprus | DHL EXPRESS | 2 | Not available for DHL | |
| Czech Republic | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 3 | 150 | ||
| Denmark | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 5 | 150 | ||
| Estonia | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 7-10 | 190 | ||
| Finland | DHL EXPRESS | 2 | Not available for DHL | |
| France | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 4 | 150 | ||
| Germany | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 4 | 150 | ||
| United Kingdom (GB) | DHL EXPRESS | 2 | Not available for DHL | Temporarily suspended |
| Greece | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 3 | 150 | ||
| Hungary | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 2 | 150 | ||
| Ireland | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 6-7 | 150 | ||
| Italy | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 4-5 | 150 | ||
| Latvia | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 7-8 | 190 | ||
| Lithuania | DHL EXPRESS | 2 | Not available for DHL | |
| DPD | 7-8 | 190 | ||
| Luxembourg | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 4 | 150 | ||
| Malta | DHL EXPRESS | 2 | Not available for DHL | |
| Netherlands | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 4 | 150 | ||
| Poland | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 3 | 150 | ||
| Portugal | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 6-7 | 150 | ||
| Slovakia | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 2 | 150 | ||
| Slovenia | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 3-4 | 150 | ||
| Spain | DHL EXPRESS | 2 | Not available for DHL | |
| GLS | 6-7 | 150 | ||
| Sweden | DHL EXPRESS | 2 | Not available for DHL | |
| Switzerland | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Bosnia/Hertegovina | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Monaco | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Andorra | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Gibraltar | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Islanda | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Israel | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Liechtenstein | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Rep. Moldova | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Montenegro | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Norway | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| San Marino | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Rep. of Serbia | DHL EXPRESS | 2 | Not available for DHL | Duty fees may apply |
| Turkey | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Canada | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Mexico | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| USA | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Belarus | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Georgia | DHL EXPRESS | 2-3 | Not available for DHL | Duty fees may apply |
| Saudi Arabia | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| China | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| South Koreea | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| UAE | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Hong Kong | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Kuwait | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Indonesia | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Chile | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Thailand | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Japan | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Malaysia | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Brunei Darussalam | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Singapore | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Taiwan | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| Lebanon | DHL EXPRESS | 3-4 | Not available for DHL | Duty fees may apply |
| South Africa | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| New Zealand | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Australia | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Kazahstan | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Canary Islands | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Reunion* | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| India | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Ukraine | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Guatemala | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Guadeloupe | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
| Morocco | DHL EXPRESS | 4 | Not available for DHL | Duty fees may apply |
* For deliveries to Reunion, please place the order without paying for it and send us an email with your order number at info@tikki.ro