Delivery

Tikki Shoes ships the ordered goods throughout Romania, as well as internationally, to the address with which you have registered on our web page or to another address specified by you during checkout.

Shipping is free of charge in Timisoara and in neighbouring areas within a 10 kilometre radius of Timisoara. The goods can also be picked up from our workshop in Timisoara, Stan Vidrighin Avenue No. 14A, 1st Floor, in the building of "Încălțămintea S.A." on workdays between 7:00 am and 3:30 pm.

For orders placed online with a value in excess of 250 RON shipping is free of charge for all addresses in Romania that are accessible through the network of the courier Urgent-Cargus.

For orders with a value under 250 RON the shipping costs are 10 RON for all addresses in Romania that are accessible through the network of the courier Urgent-Cargus, regardless of the selected payment method-cash on delivery, bank transfer or online card payment.

For orders placed online with a value in excess of 1000 RON shipping is free of charge to any European country. For orders with a value under 1000 RON the shipping costs are calculated in the shopping car for addresses outside of Romania and advance payment is required through bank transfer or by card; the goods are then shipped through the Romanian Postal Service or through GLS Courier to the address you have specified during checkout.

The shipping costs for your order will be clearly indicated during the checkout process.

We are aiming to meet a delivery time of 2-3 working days for orders shipped to addresses in Romania and of 10-15 working days for shipping to international addresses. This delivery time starts at the time of order confirmation by email, provided that the payment is already confirmed when it has been made in advance.

Despite our best efforts to deliver within the indicated time frame we must inform you that the delivery can potentially be delayed due to circumstances beyond our control (e.g. bank holidays, bad weather conditions, technical difficulties of third parties, delivery area), but no longer than 30 calendar days from the time of order confirmation. You may cancel the order should the delivery time exceed 30 days.

Orders received after 2:00 pm on working days will be processed on the following working day, and orders received after 2:00 pm on Fridays will not be processed until the Monday of the following week.
You will be notified by email when we hand over your parcel to the courier. Deliveries are made on working days, from Monday to Friday.

When the order is shipped through the courier Urgent-Cargus you can request to "open the parcel at delivery". This service allows you to verify the condition and amounts of the products delivered to you. If you find any issues with the amounts of the products, please fill in a complaint form handled by the courier in the presence of the courier agent at the time of delivery and refuse receipt of the parcel. In this case all products will be returned to us and we will reimburse you for any advance payments made for your order. We will not accept any subsequent claims with regard to incorrect product amounts if they are not listed in the complaint form of the courier.

The same service of "open the parcel at delivery" allows you to assess the condition of the products against any damage from impact, scratching, or tearing. If you find any such damage, please fill in a complaint form handled by the courier in the presence of the courier agent at the time of delivery and refuse receipt of the parcel. This option does not interfere with the lawful warranty of conformity or with the commercial warranty for the products.

All risk with regard to the goods, including their loss or their deterioration, will be transferred to you at the time of receipt when you or a third party designated by you take(s) physical possession of the goods by signing the transport documents.